Last updated: July 23, 2026
At Synctile Ltd ("Synctile", "we", "us", or "our"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our digital manufacturing planning platform. Synctile Ltd is a company registered in England and Wales (Companies House). We are the data controller of your personal information.
We may collect personal information that you voluntarily provide to us when you:
This information may include your name, email address, company name, phone number, and other contact details.
We automatically collect certain information when you visit, use, or navigate our platform. This may include device information, browser type, IP address, and usage patterns.
To provide our real-time syncing and production scheduling features, we collect information you enter into job cards, including job names, statuses, assignees, and shift handover notes. We also maintain historical audit trails of card movements for accountability and to keep your boards synced across all devices.
We use the information we collect to:
We implement appropriate technical and organizational security measures to protect your personal information. However, no electronic transmission or storage method is 100% secure, and we cannot guarantee absolute security.
Organizations using "Kiosk Mode" to display boards on the factory floor are solely responsible for ensuring the displayed information (such as assignee names or job details) complies with their internal privacy practices.
For Enterprise customers using automated backups to their own cloud storage, please note that once the data is transferred, the customer becomes entirely responsible for the security and privacy of that external storage.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
We may use third-party services to help us provide and improve our platform. These services may have access to your personal information only to perform tasks on our behalf and are obligated not to disclose or use it for other purposes.
As we are based in the United Kingdom, we process your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Depending on your location, you may have the following rights:
To exercise any of these rights, please contact us at support@synctile.com. We will respond within one month. If you are unhappy with how we handle your request, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
Under UK GDPR, we must have a lawful basis for processing your personal data. We rely on:
We use cookies and similar tracking technologies to track activity on our platform and store certain information. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent.
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
Some of our third-party service providers may process your data outside the UK. Where this occurs, we ensure that appropriate safeguards are in place (such as UK-approved Standard Contractual Clauses) to protect your personal data in accordance with UK GDPR.
We may update this Privacy Policy from time to time. We will notify you of any material changes by email or by posting the new Privacy Policy on this page and updating the "Last updated" date.
If you have questions about this Privacy Policy or want to exercise your data rights, please contact us: